Privacy Policy
Last updated: February 4, 2025
Introduction
Propel Web Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you inquire about or use our services, we may collect the following personal information:
- Name
- Email address
- Phone number
- Company/business name
- Website URL
- Project details and messages you provide
Account Information
If you become a client, we may store login credentials securely through our authentication provider, Supabase. We do not store passwords in plain text.
Automatically Collected Information
Our website hosting provider (Vercel) may automatically collect certain information about your visit, including your IP address, browser type, device information, and pages visited. This data is used for analytics and improving our services.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver the services you have requested
- Communicate with you about your projects and account
- Send important updates regarding our services
- Improve our website and service offerings
- Comply with legal obligations
Payment Processing
We do not collect or store your payment card information. All payments are processed through third-party payment processors such as Zelle, PayPal, Stripe, or Square. These providers have their own privacy policies governing how they handle your payment information. We encourage you to review their privacy policies before making a payment.
Third-Party Services
We use the following third-party services to operate our business:
- Vercel – Website hosting and analytics
- Supabase – Authentication and database services
- GitHub – Code repository hosting
- Google Search Console – Website performance monitoring
- OpenAI – AI-powered chat assistance
- n8n – Workflow automation
These third-party services have their own privacy policies, and we cannot control how they handle data. We encourage you to review their respective privacy policies.
Future Services & Marketing
We may implement additional third-party services in the future, including but not limited to Meta Business Suite, Google Ads, and email marketing platforms. If we begin using these services, we will update this Privacy Policy accordingly and notify active clients of any significant changes.
Data Retention
We retain your personal information as follows:
- Lead/Inquiry Data: We retain information from inquiries for up to one (1) year.
- Client Data: We retain client information for the duration of the business relationship, plus an additional six (6) months after the relationship ends, in case the client wishes to resume services.
After these periods, your data will be securely deleted from our systems unless we are required by law to retain it longer.
Data Sharing & Selling
We do not sell your personal information. We may share information with third-party service providers as necessary to deliver our services (as listed above). While we take reasonable measures to protect your data, we cannot guarantee the privacy practices of third-party providers. We may also disclose information if required by law or to protect our legal rights.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
To exercise these rights, please contact us at the information provided below.
⚠️ California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes your rights and how to exercise them.
Categories of Personal Information Collected
In the last 12 months, we may have collected the following categories of personal information:
- Identifiers: Name, email address, phone number, IP address
- Commercial Information: Records of services purchased or considered
- Internet/Network Activity: Browsing history on our site, pages visited
- Professional Information: Company name, job title, business details
Your California Rights
As a California resident, you have the right to:
- Right to Know: Request disclosure of personal information we've collected about you
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information
- Right to Non-Discrimination: Not be discriminated against for exercising these rights
Do Not Sell or Share My Personal Information
We do not sell your personal information. We do not "share" your personal information for cross-context behavioral advertising purposes as defined under CPRA. If this changes in the future, we will update this policy and provide you with the ability to opt out.
How to Submit a Request
To submit a request to exercise your California privacy rights, you may:
- Email us at: start@propelwebco.com
- Include "California Privacy Rights Request" in the subject line
- Provide sufficient information for us to verify your identity
We will respond to verifiable consumer requests within 45 days, as required by law.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience.
Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., session management)
- Analytics Cookies: Help us understand how visitors use our site (Vercel Analytics)
- Preference Cookies: Remember your settings (e.g., dark mode preference)
Your Cookie Choices
You can manage your cookie preferences through:
- Our cookie consent banner shown when you first visit our site
- Your browser settings to block or delete cookies
- Opting out of analytics through the cookie preferences on our site
Please note that disabling certain cookies may affect the functionality of our website.
Geographic Scope
Our services are intended for customers located in the United States. We do not knowingly collect information from individuals outside the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
⚠️ Security & Data Protection Disclaimer
IMPORTANT: Propel Web Co. is an INTEGRATOR and SERVICE CONNECTOR. We do not own, operate, or control the underlying hosting, data storage, server infrastructure, or security systems. All website hosting, data storage, and critical infrastructure services are provided by THIRD-PARTY SERVICE PROVIDERS (such as Vercel, AWS, Cloudflare, GoDaddy, Google, and others).
We cannot promise or guarantee 100% security from cyber attacks, data breaches, hacking, or unauthorized access. No technology provider in the world can make such guarantees. By using our services, you acknowledge:
- Data breaches, hacking, and unauthorized access can occur despite best efforts
- All hosting and data storage security is managed by third-party providers, not Propel Web Co.
- Third-party service security practices, vulnerabilities, and incidents are outside our control
- You transmit information at your own risk
- Propel Web Co. is not liable for security incidents at the infrastructure level
- Security-related claims should be directed to the relevant third-party service provider
We select reputable third-party providers and implement reasonable security measures within our control, but we do not control their security practices. We will notify affected users of significant security breaches as required by applicable law.
⚠️ Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPEL WEB CO. SHALL NOT BE LIABLE FOR:
- Any unauthorized access to or alteration of your data
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, or harmful components transmitted through our site
- Any errors or omissions in content posted on our site
- Any actions of third parties who access your data
- Any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims arising from this Privacy Policy or your use of our services shall not exceed the amount you paid us in the three (3) months preceding the claim.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: